IT support service
JackBuh Services, a trusted provider of IT services, caters to organizations of all sizes, ranging from start-ups and small businesses with fewer than three employees to large corporations. We offer flexible support agreements tailored to meet the unique needs of your company, whether you have a small number of machines or a sprawling corporate network. Rest assured, IT support is our responsibility, alleviating any concerns on your end as we manage it diligently on your behalf.
REMOTE & PHONE SUPPORT
By opting for this package, you gain access to unlimited support through telephone and remote assistance. This particular package is specifically designed to cater to the needs of businesses operating with fewer than five machines.
Here's what you can expect to be included in this package:
- Support for up to five machines
- Assistance is provided via phone and remote channels
- Proactive monitoring to identify and address potential issues before they escalate
- Network and Internet support to ensure smooth connectivity
- A commitment to addressing a maximum of two issues within a 60-minute response time
With these comprehensive features, you can rely on our package to effectively support your business's IT requirements.
PROFESSIONAL SUPPORT ON SITE
Included in this package is an array of valuable services to ensure comprehensive support for your business
Here's what you can expect to be included in this package:
- Unlimited support service calls, which can be initiated via telephone or remote access, provide you with the assistance you need without any limitations.
- If a problem cannot be resolved remotely, an engineer will visit your site at no additional cost, ensuring that issues are addressed effectively.
- Proactive monitoring will be implemented to detect potential issues and address them promptly before they become major concerns.
- Network and Internet support will be provided to ensure optimal connectivity and performance.
- Our commitment includes addressing a maximum of two issues within a 60-minute response time, ensuring a prompt resolution.
With these inclusive features, you can trust that our package offers comprehensive support to meet your business's IT needs, ensuring uninterrupted operations and peace of mind.
24 x 7 REMOTE SUPPORT
By opting for this package, you will benefit from round-the-clock service, unlimited support calls, and remote assistance. You can rely on our 24x7 telephone and remote IT support to address any issues that may arise.
Here's what's included in this package:
- 24-hour support service: Our dedicated support team is available around the clock to assist you whenever you need it.
- Unlimited support calls and remote access: You can reach out to us as often as necessary for support, and we will provide assistance remotely to resolve your IT concerns.
- Proactive monitoring: We employ proactive monitoring techniques to identify and address potential issues before they impact your operations, ensuring the smooth functioning of your IT systems.
- Network/Internet support: Our experts will provide comprehensive support for your network and internet connectivity, ensuring optimal performance and addressing any related issues.
- Maximum of two issues per 60-minute response: We are committed to promptly addressing up to two issues within a 60-minute response time, ensuring timely resolutions.
With this package, you can rely on our continuous support and expertise to keep your IT systems running smoothly, anytime, anywhere.
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